Erin Arnold




Owner, NextStep Networking

 

NextStep Networking is a full service IT company specializing in small to medium business, not-for-profit organizations, local governments and K12 education. Founded in 1986, NextStep Networking offers outsourced IT services, backup and disaster recovery services, technology planning, Google Apps for education and work, Microsoft Office 365 and more.

“NSmanageIT is our core outsourced IT product,” says Erin Arnold. “It centers around the 3P’s: people, process and protection. People – we believe in a reverse triangle support model. Process – from onboarding, to ticket resolution, to technology planning, to technology adoption for an entire school district, having a process that is repeatable as well as customized to each client’s individual needs is critical to our success. Finally, Protection – we develop not only the network policies, but we provide verbiage to HR to consider adding to the company manual, we make recommendations based on what is best for the clients, even if it makes our job a bit
more difficult.”

www.nextstepnetworking.com